Commerical Lines CSR
Job Title: Commercial Lines Customer Service Representative
Company: Edwards Tipton Witt Insurance Agency
Location: 224 West New St, Kingsport, TN
About Us:
Edwards Tipton Witt Insurance Agency is a family-owned, independent insurance agency located in the heart of Kingsport, TN. As a small business, we pride ourselves on delivering exceptional service to our clients while fostering a supportive and collaborative team environment.
Position Overview:
We are seeking a dedicated Commercial Lines Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our commercial clients, ensuring their insurance needs are met with professionalism and efficiency.
Key Responsibilities:
- Manage client accounts and provide outstanding customer service
- Process policy changes, endorsements, and renewals
- Assist clients with claims and ensure timely resolution
- Support the sales team with new business and client retention efforts
- Maintain accurate records in our agency management system
- Valid Property & Casualty insurance license (required)
- Minimum of 2 years of experience in commercial lines insurance (preferred)
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Office and agency management systems
- Competitive salary based on experience
- Comprehensive benefits package, including:
- Matching 401k
- Health insurance
- Group life insurance
- Paid sick leave
- Paid vacation
- Flex hours
- Supportive, family-owned small business environment
- Convenient downtown Kingsport location
- 8:00 AM - 5:00 PM, Monday through Friday
- Holidays similar to bank holidays
Please submit your resume and a brief cover letter to TMcdavid@etwinsurance.com or drop off your application at our office located at 224 West New St, Kingsport, TN. We look forward to hearing from you!
